Boarding FAQs
What time is drop-off?
We are open 7 days a week. Drop off hours are 7-9am and pick up hours are 4-6pm Monday-Saturday and 3-5pm on Sunday.
*No Pickup/Drop off on the following Holidays*
Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, and New Years Day.
What records are required for my dog?
For the safety of our dogs and staff, all dogs must be current on the following vaccinations:
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DHPP-2
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Bordetella
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Rabies
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Negative fecal
All paperwork and vaccine records must be received prior to the first day of boarding.
Are reservations required?
Yes. Reservations should be made in advance and can only be made for dogs who have previously passed an evaluation day. Reservations for holiday stays need to be made early to secure a spot for your dog.
If you are an existing client, reservations can be made through our online portal (click here to access). If you are not an existing client please give us a call at (336) 993-2178.
How far in advance do I need to make holiday reservations?
We have limited space on holidays, Reservations made for boarding on major holiday weeks require a $72 deposit. The deposit is credited to the dog’s stay. If you change or cancel your reservation at least seven days before your scheduled stay, your deposit will be refunded or applied to your account. Cancellations or changes made to shorten your stay, 7 or less days before your stay, will result in a forfeit of your deposit
What if I have to cancel my reservation?
Please contact us in the event you need to cancel your reservations. We staff according to reservations as well as keep a waiting list for other boarders.
How do I drop off and pick up my dog?
Please bring your dog on leash to the gated area. A staff member will greet you and bring your dog in the building. If you do not have a leash, a staff member will provide you with one.
Do I bring my dog’s food & bedding?
To help maintain your dog’s diet we ask that you bring in their normal food. You may bring it pre-measured or in a container with feeding instructions. If you choose not to provide food, a food charge will be added to your invoice.
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We allow appropriate crate sized bedding and toys. If your dog is a “chewer”, we ask that you do not bring in their bed for safety reasons.
We do not allow rawhide treats as they are often hard on your pet’s digestive system and may cause choking.
Do you administer medications?
We are happy to administer medications during their stay. Please bring medication in the original container, clearly stating what the medicine is as well as instructions on when to administer it.
What if my dog is sick or gets sick during his stay?
Please do not bring your dog to stay with us if he/she is showing any sign of the following symptoms:
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Coughing
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Sneezing
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Vomiting
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Diarrhea
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Lethargy
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Infection
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Injury
Dog-Gone Fun offers an open play environment with dog-to-dog contact. We take every precaution to keep that environment sanitary and clean, but like any daycare, viruses can spread. If your dog shows any sign of the above symptoms they will be placed away from the other dogs and you will be asked to pick up your dog up and make other arrangements for their care.
My dog is exhausted after boarding! Is this normal?
Please be aware that after vacationing with us your dog will come home very tired and will lay around the house for a couple of days. This is normal as there is a lot of mental and physical stimulation during their stay. They may experience sore muscles. We make every attempt to monitor your dog to ensure that they have a Dog-Gone Fun time while with us!
Can my dogs board together?
For safety reasons, siblings will be placed in crates directly next to each other, but never in the same crate.